No-cost counselling with TELUS Health MyCare

Take advantage of a 50-minute TELUS Health MyCare counselling appointment with an expert clinician from the comfort & privacy of your home at $0 (Regular price: $120/session)*

To redeem your $0 counselling session:

1. Download the TELUS Health MyCare app from the app store & register

2. Click the “Book appointment” button.

3. Select the counsellor of your choice.

4. Enter one promo code (differs by province):

• • MYCAREBC (for residents of British Columbia)
• • MYCAREAB (for residents of Alberta)
• • MYCAREON (for residents of Ontario)
• • MYCAREQC (for residents of Quebec)

This will allow you one appointment, as well as a follow-up appointment, at zero cost.

5. Click “Confirm & pay.” There will be no charge to you for the session.

You will have until November 30, 2024, to redeem your code, book, and complete your appointments.

*You will have until November 30, 2024 to book and complete your appointment. Offer available for two (2) counselling appointments at $0. Appointments are subject to availability. Offer subject to change at any time. Appointments made after your offer has expired will be subject to full price payment plus applicable taxes. The application uses internet data (Wi-Fi or mobile) and overage charges may apply with your respective provider. Users must be 16 years or older to access counselling appointments. TELUS Health MyCare counselling appointments are available in BC, AB, ON & QC.

During the session your counsellor will listen and ask questions to help you identify priorities, goals, and needs. Wherever possible your counsellor will help you with tools and strategies to manage the issue. They may also give you homework or additional resources so that you can learn more or practice new skills. Counselling is a collaborative process, and you can choose what you are comfortable sharing. Your counsellor will not judge you and will not make decisions for you.

Yes, we strive to have counsellors available for next day appointments. Note, however, that we cannot guarantee any particular counsellor will be available on short notice. Please check our Counsellors page for availability.

All counsellors have a minimum master’s level education and are highly experienced. To make your insurance claims easier, here are the different designations the counsellors can hold:

• • Registered Social Worker (RSW) is a designation available to individuals with an accredited social work degree. RSWs adhere to a professional standard of practice that is regulated by the provincial College of Social Workers.
  • Registered Clinical Counsellor (RCC) is a Canada-wide counselling designation that verifies that a counsellor is master’s level and has undergone a specific number of supervised clinical hours. It is a voluntary professional organization that provides guidelines and clinical standards.

  • Canadian Certified Counsellor (CCC) is a Canada-wide counselling designation similar to an RCC. Canadian Certified Counsellors are certified through the Canadian Counselling and Psychotherapy Association. The CCPA is a voluntary professional organization that provides guidelines and clinical standards.

     

To view what designation your counsellor has, open the app  >  tap notification  >  select your appointment  >  tap on the counsellor’s name.

No, appointments are available for those 16 years and older as the care TELUS Health MyCare can provide to support youth over video consultations may be limited. If you are 16 or 17 years old, your counsellor will spend the first ten minutes of your first appointment discussing terms of confidentiality. Parents are welcome to book an appointment for advice on supporting a child’s mental health at any time.